The Protocol
Shipping
Local packing; tracked Australia Post express where available.
Dispatch timing
Before 2pm AEST on business days → same-day priority when stock is verified. After cut-off / weekends / public holidays → next business day.
Delivery estimates
Typically 1–3 business days after dispatch; remote areas may take longer. Tracking provided.
Packaging
Protected vials; plain outer cartons; short express transit packing. Follow storage guidance on receipt.
Failed delivery and address accuracy
Use a complete address and phone. Returned parcels: contact support to re-dispatch (extra postage may apply).