The Protocol
Privacy policy
The Protocol respects your privacy. This policy explains how we handle personal information when you browse the site, contact support, or place an order.
Information we collect
We may collect your name, email address, phone number, shipping address, organisation details, order history, and correspondence. Technical data such as IP address and browser type may be collected through standard website analytics and security logs.
How we use information
We use personal information to process orders, arrange shipping, respond to enquiries, provide COA documentation, improve site security, and meet legal obligations. We do not sell personal information.
Storage and security
Information is stored using service providers appropriate for Australian e-commerce operations. We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access.
Disclosure
We may share information with payment processors, shipping carriers, and IT providers solely to fulfil orders and operate the business. We may disclose information where required by law.
Access and correction
You may request access to, or correction of, your personal information by contacting support. We will respond in line with the Australian Privacy Principles.
Contact
Privacy requests: support@peptideprotocolau.io